SERVICES - PROFESSIONAL INSTALLATION AND SERVICE

A professional installation and service plan are two of the most important aspects of the billing process. This is one place we see a lot of companies fail. By not doing proper installations, and not staying on top of the service month in and month out, you will never have a 100% accurate and reliable billing. This is where Energy Billing Systems excels. We have developed a streamlined process that ensures the project will be installed and maintained properly, so that your billing is always accurate and reliable.

A professional site survey is one of the most important parts of the entire installation process. Before beginning any installation, a detailed site survey must be done. This is where we gather the vital information about the site's construction, layout and operation that our engineers will need to develop the installation plan.

There are many factors that have to be taken into account in order for a proper installation to take place. Factors such as construction of buildings, electric, gas or water system layouts, building proximities, changes in elevation on the site, heating/cooing systems details, etc., can all have a dramatic effect on the installation.

We send one of our project managers out to your site to do a detailed site survey before we begin anything. This is done to ensure that you are getting the exact equipment and setup that you need in order for an accurate billing to take place.

All of our installations are overseen and coordinated through a project manager. This is done to ensure that the highest quality of work is done for all aspects of the installation.

We guarantee a professional and precise installation on every job. Our technicians have the experience and knowledge that is necessary to make sure the job is done correctly from the beginning.

After the installation is complete, our technicians communicate closely with our Setup Department to make sure the handoff is a smooth process. In 23 years of installing equipment, we have learned exactly what needs to be done in order to achieve the best results. Good communication between the installation and billing departments is a key in any setup, it has to be done properly or the billing will never be accurate.

Energy Billing Systems has a unique approach to this process. After installation, our Setup department reviews the installation information and data thoroughly to ensure that the project is 100% complete and ready to bill. They watch over the project for the first 1-3 billing periods. Then, the project is passed on to our Quality Control Department, who oversees the billing for another 1-3 billing periods. It isn't until our Quality Control department gives their approval that the project is 100% ready, that they pass the project on to our billing department. At this point, your Portfolio Manager and/or billing analyst take over the project permanently.

Our billing team keeps a close eye on your property month in and month out. We manually analyze the daily data on a monthly basis to look for any possible anomalies. While a lot of companies don't go through this tedious process, we feel that it is a very important part of the billing process. If there are any possible problems with individual units, that information is immediately passed on to our service department for scheduling.

By analyzing the data so closely and frequently, we are able to spot a lot of simple problems that can easily be remedied. Problems such as consistently high readings are reported to management and can be looked into by onsite maintenance. Even though there may be nothing wrong with the data or equipment, there may be issues with the individual unit that could be looked into. Blocked vents or baseboards, dirty filters, stuck zone valves, malfunctioning thermostats, leaky windows or door seals, leaky faucets, running toilets, etc., can all have a dramatic effect on an individual unit's usage. By analyzing the data closely and reporting the findings to management, your management team has another valuable tool to better manage their community.

NEWS

NEW PRODUCT

Two & Three Phase Meters Receive ANSI Certification.
Available for Installation Summer of 2007!

Most accurate and Reliable for 3 decades.
Life Expectancy 30 Years.
Call Us and Learn Why!

TESTIMONIALS